My order is being Returned to Sender - What do I do?
Sophie G
Last Update há 2 anos
Labels for your parcel are generated automatically by our labelling system, and are not manually checked by our staff. It is the responsibility of the customer to ensure that the address details provided are clear, correct and complete, and should be checked both prior to submitting your order, as well as on your order confirmation email.
Incorrect or incomplete addresses (i.e. missing the house number), or failure to collect your parcel in time from the post office, will result in your parcel being returned to sender. It is important to note that once the parcel has been marked as 'Return to Sender', unfortunately we are unable to stop this process and have to wait for the parcel to return to us.
Once the parcel returns to us, a Return to Sender fee of $10.00, as well as a Redelivery fee (calculated at cost) will be required to be paid prior to your parcel being shipped again. You will be notified of the amount via email with a link for payment.
It is imperative that all details be checked prior to placing your order, or notifying as soon as possible once you notice it is incorrect. You can notify us by sending an email - simply click on the 'Submit Ticket' link at the top of this page (located in the dropdown menu for mobiles).